Should it occur to you that for whatever reason you must cancel your booking, please do so as soon as possible. Reservation must be cancel by 3:00 PM, 48 hours (two days) prior to arrival. If you do not cancel your reservation within the allotted cancellation period or fail to check-in, the hotel will charge a penalty (one night's room charge plus tax) to the credit card provided to reserve the room.

Our utmost concern is that you get maximum refund back. Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.

How to Cancel:

Cancellations must be made in writing, quoting the booking reference number, by e-mail to reservation@luxuryinnforrestcity.com with the word "CANCEL" in the subject line. Please note that your cancellation has been acknowledged and accepted only when you receive a cancellation confirmation. Proof of sending is not regarded as proof of delivery.

You can also fax your cancellation at +1-870-633-3420.

No-Show and Early Check-Out:
No refunds will be made for No-Shows (failure to check in without prior message or cancellation sent to us) or early checkouts.

Credit Card Refunds:
Please note that refunds will be made in the form of a credit to your card account.
All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account.

Credit Card Decline:
If the credit card you are using is not accepted by our bank for any reason, you will be given the option to enter the details of an alternative card within 36 hours. Otherwise, we may no longer be able to guarantee your reservation.